Whether it’s a better experience from a mature user-centric design, an effective approach to enterprise social networking, or a robust mashup environment, without a full understanding of the strengths and weaknesses of Rich Internet Technologies (RIT) these initiatives have a significant risk of failure.
Ideally, every organization strives for a positive return on investment and tangible benefits from every RIT project. In order to accomplish these results organizations need to address certain fundamental issues:
In user-centric design & development, the approach must include a strategic roadmap and a plan utilizing usability-centered design techniques. If done properly, the result will be one that has concrete business benefits, such as improved productivity and reduced error rate in business processes.
An effective return on investment in enterprise social networking requires a mix of controls and social governance. With a balanced level of control and liberty, the environment is permitted to thrive and is conducive to productive community participation. Without governance, an uncontrolled social environment can wreak havoc on success by condoning bad behaviors that can drive away productivity. Overly restrictive liberty can curtail innovation and restrict emergent behavior. To ensure success, we employ a multi-faceted approach to create an environment rich with innovation.
Scalable enterprise mashup environments require a second look at IT departments’ development and governance practices. IT departments need to have a good idea as to their state of readiness for mashups to ensure that the evolution of organizations correspond with the enterprise mashup environment plans. Without a planned approach to strategy and governance, the risk of an uncontrolled and unproductive environment compounds. We help our clients create an enterprise mashup strategy and governance plan to mitigate any risk to success.
Within our Rich Internet Technology practice we offer the following services:
User-centric Design & Development
We partner with clients to identify current and desired future state with the use of assessments and workshops. That outcome is followed by a guided map of the strategic road and a plan of action utilizing usability-centered design. We stand behind our strategy with implementation and support.
Enterprise Social Networking
We help our clients pursue a balanced approach to Enterprise Social Networking Governance by employing a multifaceted approach including: Purpose promulgation, Policy formulation, Minimal rule setting, Social mediation, Automated mediation, Human mediation.
In addition, we help clients examine new Enterprise Social Network technologies, tools, and vendors. We follow up with assistance in tool selection, implementation, support, and advice on impact to governance.
Composite Mashup Applications
We help our clients formulate an Enterprise Mashup Strategy by employing a multifaceted approach to identify opportunities to integrate Mashup technologies and methodologies. In addition, we help clients examine new enterprise mashup technologies, tools, and vendors and the impact of enterprise mashups on their IT departments' development and governance efforts.